>Terms & Conditions
Terms & Conditions 2017-01-09T08:46:43+00:00

Education Terms & Conditions

Definitions: “You” and “your” refers to the individual or entity that has ordered from Gluent. (“Gluent”) The term “products” refers to the software programs and other products owned or distributed by Gluent which you have ordered, including program documentation. The term “services” refers to the education services which you have ordered.

Ordering/Registration Options: Gluent accepts customer orders for student registrations for Instructor-Led Training services via our web site at http://gluent.com/ or via the phone at +1 (469) 619-7052.

Payment Options: Gluent accepts the following forms of payment: Approved Credit Card or PayPal accounts.

Confirmation Process: Gluent will send you a confirmation email for all Instructor Led Training classes. Most travel information (if applicable), including airport information, hotels and maps to training locations, are available on our web site at http://gluent.com.

Instructor-Led Training Waitlists: Gluent accepts participant requests for registration into full Instructor-Led Training events. If space becomes available, participants will be placed into the class and notified. Participants will have 3 days to cancel; thereafter our regular cancellation policy will apply as applicable.

Fees, Taxes and Invoices: All fees payable to Gluent are due within 30 days from the invoice date. You agree to pay any sales or other similar taxes imposed by applicable law that Gluent must pay based on the products and/or services you ordered, except for taxes based on Gluent’s income. Fees for services listed in your order, located on our web site or quoted via the phone or e-mail are exclusive of taxes and expenses. For Gluent Instructor-Led Training events you will be charged upon booking the class.

If you… Gluent will assess…
Cancel your registration 14 or more calendar days before the scheduled start date of the class No charge
Cancel your registration between 1 and 13 calendar days prior to the class start date 50% of the class fee
Do not show up for the event; or cancel on the day of the event 100% of the class fee

Class Cancellation/Rescheduling Policy: Gluent may cancel or reschedule a class at its discretion, and if it does, will use reasonable efforts to notify you at least one week in advance. You will not be charged for the Gluent cancellation or rescheduling. Please notify us as soon as possible of any changes in your scheduled training. You must call Gluent at +1 (469) 619-7052 to cancel or reschedule a class.

Publicly Scheduled Instructor Led Training Events

Instructor-Led Training Classroom Environment: Participants are requested to sign in 15 minutes before the start of class on the first day. Business casual attire is appropriate. Course materials and equipment are provided electronically by Gluent and/or its training partners. All possible efforts will be made to ensure that each student has his/her own workstation, and does not have to “double up” with another student.

Instructor-Led On-Line Environment: Participants are requested to sign in 15 minutes before the start of class on the first day. Course materials are provided electronically by Gluent and/or its training partners.

Rights Granted: Upon Gluent’s acceptance of your order, you have the limited right to use the products and receive any services you ordered solely for your internal business operations. Any materials that Gluent provides to you in a class may be used solely by the students participating in that class and solely for the purpose of taking the class.

Ownership and Restrictions: Gluent retains all ownership and intellectual property rights to the products and anything developed by Gluent and delivered to you under your order resulting from the services.

You may not:

  • remove or modify any program markings or any notice of Gluent’s proprietary rights;
  • make the products or materials resulting from the services available in any manner to any third party for use in the third party’s business operations (unless such access is expressly permitted for the specific program license or materials from the services you have acquired);
  • cause or permit reverse engineering (unless required by law for interoperability), disassembly or decompilation of the products;
  • disclose any materials that Gluent provides to you in a class for a period of five years from the date of disclosure.

Warranty: THE PRODUCTS AND SERVICES ARE PROVIDED “AS IS”. Gluent DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability: NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR DATA USE. Gluent’S MAXIMUM LIABILITY FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR ORDER, WHETHER IN CONTRACT OR TORT, OR OTHERWISE, SHALL BE LIMITED TO THE TOTAL FEES PAID UNDER YOUR ORDER.

Other: You agree that this agreement and the information which is incorporated into this agreement by written reference (including reference to information contained in a URL or referenced policy), together with the applicable order, are the complete agreement for the products and/or services ordered by you, and that this agreement supersedes all prior or contemporaneous agreements or representations, written or oral, regarding such products and/or services. If any term of this agreement is found to be invalid or unenforceable, the remaining provisions will remain effective. It is expressly agreed that the terms of this agreement and any Gluent ordering document shall supersede the terms in any purchase order or other non-Gluent ordering document and no terms included in any such purchase order or other non-Gluent ordering document shall apply to the products and/or services ordered. This agreement and ordering documents may not be modified and the rights and restrictions may not be altered or waived except in a writing signed by authorized representatives of you and of Gluent. Any notice required under this agreement shall be provided to the other party in writing.

This agreement is governed by the substantive and procedural laws of Texas and you and Gluent agree to submit to the exclusive jurisdiction of, and venue in, the courts in Dallas county in Texas in any dispute arising out of or relating to this agreement.

You agree to the following, and in the event any of your employees register to take a Gluent class under your order, you will inform them that they will be required to agree to the following in order to participate in the class:

In consideration for being granted access to the Gluent class location (the “Premises”), you hereby waive any and all claims against Gluent and the owners of the Premises (if Gluent is not the owner), and their officers, directors, employees and agents (the “Released Parties”) for loss, theft, destruction or damage to any property, including without limitation the business or personal property of your or your employees, agents, guests, invitees or representatives, in, on, or about the Premises, and for injuries to you or your employees, agents, guests, invitees or representatives, in, on, or about the Premises. The Released Parties shall bear no responsibility for the safety of your or your employees, agents, guests, invitees or representatives or their business or personal property while in, on, or about the Premises. This paragraph does not apply to any damages directly caused by the Released Parties, gross negligence or intentional misconduct.

Copyright © 2016, Gluent. All rights reserved.